Overview

Dinky Dope MERCH ONLY Refund & Return Policy

Thanks for shopping with Dinky Dope! Every item in our shop is made to order just for you, which means it’s printed and produced after you place your order and shipped directly from our production partner. We want you to love your merch, so if something isn’t right, here’s how we’ll make it right.

Order Cancellations

Because production begins shortly after an order is placed, orders can only be canceled within 24 hours of purchase. To cancel, email us at hello@dinkydope.com with your order number. After that window, your item may already be in production and can’t be canceled, but it may still be eligible for return under the policy below.

Returns

We accept returns within 30 days of the delivery date. To be eligible, items must be unworn, unwashed, and in the same condition you received them, with any tags still attached.

Important: Please do not send returns to the address on your shipping label or packaging. Our items ship from a third-party production facility that cannot accept returns. All returns must come directly to Dinky Dope, either by mail or in person.

How to Return an Item

1. Contact us first. Email hello@dinkydope.com with your order number and the item(s) you’d like to return. We’ll confirm your return is eligible.
2. Send or bring it to us. You can return your item in one of two ways:
   • By mail: Ship it to Dinky Dope, 314 Buchanan St NE, Minneapolis, MN 55413. Please include your order number in the package. We recommend using a trackable shipping service, as we can’t be responsible for returns lost in transit.
   • In person: Bring the item to our shop at 1319 4th St SE, Minneapolis, MN 55414 during business hours: Sunday–Thursday, 10am–9pm, and Friday–Saturday, 10am–10pm. Please bring your order confirmation or order number.
3. Get your refund. Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.

Return Shipping Costs

For returns that aren’t due to an error on our end (such as ordering the wrong size or changing your mind), the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Exchanges

Need a different size or color? The quickest way is to return the original item for a refund and place a new order for the item you want.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, misprinted, defective, or isn’t what you ordered, we’re sorry! Please contact us within 14 days of delivery at hello@dinkydope.com with your order number and clear photos of the problem. We’ll send you a free replacement or issue a full refund, including shipping, at no cost to you. In most cases, you won’t need to return the item.

Non-Returnable Items

The following items can’t be returned or refunded unless they arrive damaged or defective:

• Gift cards
• Items marked as final sale
• Items that have been worn, washed, or altered

Lost or Undeliverable Packages

Please double-check your shipping address at checkout. We aren’t responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we’ll contact you to arrange reshipment at your cost or issue a refund minus shipping charges.

If your tracking shows your package as delivered but you can’t find it, please check with neighbors and your local post office first, then reach out to us and we’ll do our best to help.

Questions?

We’re happy to help! Reach us at hello@dinkydope.com or (612) 315-5882, or stop by the shop at 1319 4th St SE, Minneapolis, MN 55413.